SUPPORT

HELP ARTICLES

Guides and answers to the questions players ask most.

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Connecting & versions
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Join on Java 1.8–26.3 or Bedrock, fix connection errors.
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Account & linking
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Link Discord, change your name, keep your account safe.
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Store & payments
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Payments, missing purchases, gifts and refunds.
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Ranks, gems & cosmetics
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What each rank includes and how gems work.
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Reports & appeals
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Report a player or appeal a punishment.
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Bugs & feedback
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Report a bug or share an idea with the team.
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Which Minecraft versions can join KelpieMC?
Java Edition 1.8–26.3 and Bedrock Edition (Latest). Java players join on play.kelpiemc.org, Bedrock players use the same address with port 19132.
Is KelpieMC free to play?
Yes. Every game mode is free. The Store only sells cosmetics, ranks and gems that never give an advantage in game.
Do ranks give an advantage in game?
No. Ranks unlock cosmetics, chat perks and convenience features. Nothing that changes the outcome of a match.
My purchase did not arrive. What do I do?
Rejoin the server and wait a minute. If it still does not show up, open a ticket with your order ID and Minecraft username and we will fix it.
Can I play with friends on Bedrock and Java together?
Yes. Java and Bedrock players share the same lobbies and game modes, as long as you join with the right address and port.
How do I appeal a ban or a mute?
Open an appeal on the forums with your username and punishment ID. We answer within 72 hours and a different staff member reviews it.

Open a ticket and the team will help you.